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Frequently Asked Questions

  • Can families or other providers call VTCPAP?

    No. This is a consult service to support primary care providers (PCPs) as they manage the care of their patients. Families can encourage their PCP to call the VTCPAP consultation line for support.

  • Do I need to get my patient's consent before calling?

    No. You do not need patient authorization or consent to call. This is due to the following:

    • No bill or payment is collected, therefore, no financial consent is needed.
    • Provider-to-provider consultation is covered within the boundaries of the Health Insurance Portability and Accountability Act (HIPAA)

  • Can the VTCPAP help get my patient admitted to a higher level of care?

    While VTCPAP can help with finding available services for patients, VTCPAP cannot expedite or change the admitting process for higher levels of care.

  • What if I call when VTCPAP is not open?

    Your request will be reviewed the next morning that we are open, at which point we will be in touch to answer the query.

  • Can I bill for the time spent on a VTCPAP consultation call?

    The quick answer is that this is easy if it happens on the same day as a patient visit; just up-code for the time spent on the call. If you want to learn more about how to bill for consultation calls with VTCPAP, check out this tip sheet for suggestions. 

  • Which holidays will VTCPAP be closed?

    VTCPAP will be closed on the following holidays:

    • New Year’s Day
    • MLK Day
    • President’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Indigenous People’s Day
    • Veterans’ Day
    • Thanksgiving
    • Friday following Thanksgiving
    • Christmas Eve
    • Christmas Day
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